Comments on: Realtor Communication Skills The Number One Complaint!

By: Austin Ball

Austin Ball — Mon, 24 Oct 2011 19:11:20 +0000

Great info not only for people looking to deal with a realtor, but also for realtors looking to stand out. There are tons of mobile and web apps nowadays to help you do your phone calls and email better as well, so there’s a huge opportunity to make your experience for your clients amazing! Some of the best marketing comes from referrals, and you won’t get referrals without giving your clients a distinct experience.

By: Ben Jackson

Ben Jackson — Fri, 19 Aug 2011 19:12:24 +0000

Bill this is so true. A few years ago I sold my home after many grueling months. If I did not initiate a conversation with my Realtor I would never hear from them. It was a very frustrating experience!

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Thu, 29 Apr 2010 16:08:15 +0000

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By: Jenny Kotulak

Jenny Kotulak — Thu, 29 Apr 2010 16:04:32 +0000

Hi Bill, A very informative and well written post. I think you hit the nail on the head with a couple of issues in particular. Listing is listening, not a time to bombard the potential seller with all your wonderful attributes. I would suggest they check out the agent’s website beforehand to read up on all that.
It’s a good way to check out an agent’s bio plus their personality, if it does indeed shine through in the website.
Also you are right it is important to respond to the client in the same fashion they first approached you, whether it be by email, texting, phone, etc. That is their comfort zone, maybe not yours but it is their preferred means of communication so go with it.

By: Bill Gassett

Bill Gassett — Thu, 29 Apr 2010 11:38:25 +0000

Thanks Pam. One of the things I do pride myself on is staying in touch and getting right back to people when they call. Communication skills are a very important aspect of our business. Clients as well as other Realtors rely on us getting back to them in a timely fashion.

By: Pamela St. Peter

Pamela St. Peter — Wed, 28 Apr 2010 23:03:08 +0000

Very sage advice indeed Bill. And anyone looking for a great agent in Metrowest Massachusetts needs to look no farther than you!